●Managed Ops GLOBAL
◆Operations 24/7
●Admin Work Zero
◆Incidents 15-min SLA
●AI Monthly optimised
◆Countries 180+
●Managed Ops GLOBAL
◆Operations 24/7
●Admin Work Zero
◆Incidents 15-min SLA
●AI Monthly optimised
◆Countries 180+
Institution Success · Managed Operations · zung.ai Global
We run your platform.
You focus on
your members.
zung.ai's Fully Managed Banking Operations service runs your entire core banking platform — monitoring every transaction, applying updates, optimising AI models, managing EOD processes, and resolving incidents — so your team focuses entirely on member service globally.
DM
LN
AK
SR
Full platform management available globally
24/7
Operations
Zero
System Admin
AI
Optimisation
💚EOD: CoopBank GH — completed 04:12am — all processes doneDone ✓
⚡Alert: API latency spike → resolved in 8 minsResolved · 8m
🔮AI review: CreditScore monthly — retraining triggeredOptimising
💚Platform update: v4.2.1 deployed — 0 downtime — liveUpdated ✓
⚡24/7 platform monitoring — eyes-on always
📊EOD operations — managed every night
🔐AI model optimisation — monthly review
🤖Incident resolution — 15-min SLA
FULLY MANAGED · 24/7 OPS · AI OPTIMISATION · GLOBAL
24/7 managed operations — fully hands-off ✓
AI models optimised monthly by experts ✓
24/7
Platform operations management
Zero
System administration tasks for your team
15min
Incident resolution SLA guaranteed
180+
Countries with managed operations available
Managed operations capabilities
We run it. You bank it.
From EOD processing to AI model optimisation, incident response, and platform updates — zung.ai's operations team runs your platform so your team focuses on growing the institution globally.
24/7 Platform Monitoring
Dedicated operations team monitoring every component of your platform around the clock — transaction processing, AI model health, database performance, and integration uptime globally.
24/7 Ops
EOD Process Management
zung.ai runs your end-of-day processing every night — accruals, dormancy checks, rollovers, reconciliation, and report generation — completed before your team arrives in the morning globally.
Managed EOD
AI Model Optimisation
Monthly AI model performance review — retraining underperforming models, adjusting thresholds, updating feature pipelines, and deploying improvements to production globally.
AI Optimise
Incident Response & Resolution
15-minute SLA for incident response — dedicated on-call engineer investigates and resolves platform issues around the clock, with full root-cause analysis delivered within 24 hours globally.
15min SLA
Platform Updates & Upgrades
All platform updates, new feature deployments, and configuration changes managed and deployed by zung.ai during planned maintenance windows — zero involvement required from your team globally.
Zero Admin
Monthly Performance Reporting
Detailed monthly operations report — uptime achieved, incidents resolved, AI model performance, EOD completion times, and optimisation actions taken — delivered to your management team globally.
Monthly Report
Fully Managed Operations
Fully managed banking platform. Your team, unchained.
Let zung.ai run your core banking platform — 24/7 monitoring, managed EOD, AI optimisation, and 15-min incident response across 180 countries globally.
24/7 managedZero admin15-min SLAISO 27001