●24/7 Support zung.ai Global
◆Response Time <4 hours all plans
●Live Chat Available now
◆Ticketing System Full audit trail
●Dedicated Manager Scale & Enterprise
◆Support Uptime 99.99% SLA
●24/7 Support zung.ai Global
◆Response Time <4 hours all plans
●Live Chat Available now
◆Ticketing System Full audit trail
●Dedicated Manager Scale & Enterprise
◆Support Uptime 99.99% SLA
24/7 Support · zung.ai Global
Expert support.
Round the
clock.
Every zung.ai institution has access to round-the-clock expert support — ticketing, live chat, phone, and dedicated account management. Whatever the hour, wherever you are globally.
<4hr
Response time guarantee
24/7
Always available globally
97%
First-contact resolution
4.9/5
Support satisfaction score
Support channels
Reach us how
you work best.
Four ways to get help — pick whichever fits the urgency and your preference. All channels are staffed 24/7 by zung.ai-certified banking technology specialists globally.
💬
Priority · Recommended
Live Chat
Instant access to a zung.ai support engineer via the platform chat widget. No queue for Starter and above. Average first response under 3 minutes during peak hours. Chat history saved to your account globally.
Average response: 3 minutes · 24/7 globally
Start Chat Now →
🎫
Tracked · Full Audit Trail
Support Ticketing
Submit and track support tickets with full context, file attachments, and SLA tracking. Every ticket logged, prioritised by severity, and visible to your whole team. Integration with Jira and Slack available globally.
SLA guarantee: <4hr response · Priority queue for Scale+
Open a Ticket
📞
Scale & Enterprise
Phone & Video Support
Direct phone line and scheduled video calls with senior support engineers — ideal for complex technical issues, live debugging sessions, and production incidents. Dedicated line for Scale and Enterprise plans globally.
Scale+ plans · Dedicated inbound line 24/7 globally
Upgrade to Scale
👤
Enterprise
Dedicated Account Manager
Enterprise institutions get a named Dedicated Account Manager — a single point of contact for all support, product questions, renewal negotiations, and escalations. Monthly check-in calls and quarterly business reviews globally.
Enterprise plan · Named contact · 2hr SLA globally
Talk to Sales
Support by plan
Every plan includes
expert support.
Starter
From $149/mo
- ✓Live chat support 24/7
- ✓Support ticketing system
- ✓<8hr first response SLA
- ✓Help documentation access
- ✓Community forum access
- ✓Onboarding session (1×)
Growth & Scale
From $349/mo
- ✓Everything in Starter
- ✓<4hr first response SLA
- ✓Phone & video support
- ✓Priority queue access
- ✓Jira & Slack integration
- ✓Quarterly business review
Enterprise
Custom pricing
- ✓Everything in Scale
- ✓<2hr first response SLA
- ✓Dedicated account manager
- ✓Named support engineer
- ✓Custom SLA agreement
- ✓Executive escalation path
Self-serve resources
Solve it yourself.
Fast.
📚
Help Documentation
Comprehensive guides at mfidoc.com — step-by-step tutorials for every platform feature, configuration guide, and common workflow globally.
mfidoc.com
🎬
Zung Tech TV
Video library of product walkthroughs, feature deep-dives, and implementation tutorials — searchable and always up to date globally.
zung.media
🎓
Zung Academy
Structured learning paths and certifications for institution staff — from teller basics to AI banking strategy at the board level globally.
mfilearn.com
Get help right now
An expert is online.
Every hour. Everywhere globally.
Live chat is open now. Our average response time is 3 minutes. Whatever your question — technical, operational, or strategic — a certified zung.ai specialist is ready globally.
3min avg response24/7 globally97% first-contact4.9/5 rating