● AI Ops Engine ACTIVE
◆ Branches Online 247 / 250
● Agent Productivity +34% vs baseline
◆ Cross-Branch Alerts Real-time
● Portfolio Health 94.1% performing
◆ AI Routing Decisions 18,400 today
● Compliance Incidents Zero unresolved
◆ Network Uptime 99.99%
● AI Ops Engine ACTIVE
◆ Branches Online 247 / 250
● Agent Productivity +34% vs baseline
◆ Cross-Branch Alerts Real-time
● Portfolio Health 94.1% performing
◆ AI Routing Decisions 18,400 today
● Compliance Incidents Zero unresolved
◆ Network Uptime 99.99%
AI-Powered Core Banking · Multi-Branch AI Operations
Every branch,
one AI brain
zero blind spots
zung.ai's multi-branch operations platform gives headquaters a single, real-time AI view of every branch, agent, and portfolio — automatically routing work, detecting anomalies, and optimising performance across every location simultaneously.
RN
KA
LM
+
Trusted by 45+ banks managing 5,000+ branches & agent networks with AI
Branch Network — Live
247 / 250 Online
Nairobi CBD
KES 4.2M
Westlands
KES 2.8M
Mombasa
⚠ Alert
Kisumu
KES 1.4M
Nakuru
KES 1.1M
Eldoret
KES 0.9M
Thika
KES 0.7M
Nyeri
KES 0.5M
AI Ops — Routing 18,400 tasks/day
MOMBASA ALERT ESCALATED · AUTO-ASSIGNED RM
Loan Portfolio
94%
Agent Activity
88%
Compliance
99%
Collections
82%
247
Branches Live
+34%
Agent Productivity
99.99%
Uptime
247 branches — all monitored live
Agent productivity +34% ✓
Integrated with
Temenos
Backbase
Finacle
Mambu
Salesforce
AWS
By the numbers
Operations that scale without friction
zung.ai's AI ops engine eliminates the manual overhead of managing distributed branch networks — turning complexity into competitive advantage at every location simultaneously.
5000+
Branches & agents
managed with AI
managed with AI
34%
Average agent
productivity lift
productivity lift
62%
Reduction in
ops overhead cost
ops overhead cost
99.99%
Network uptime
SLA across locations
SLA across locations
Core capabilities
AI that runs your
entire branch network
A single AI operations layer that monitors, routes, optimises, and reports across every branch, agent, and portfolio — giving HQ complete visibility and control without hiring an army of operations staff.
Centralised Branch Dashboard
Real-time HQ view of every branch and agent — transaction volumes, portfolio health, customer wait times, compliance status, and staff productivity — consolidated into a single AI-powered operations command centre.
Single Pane of Glass
AI Work Routing & Triage
AI automatically routes loan applications, KYC cases, customer queries, and escalations to the most qualified available agent — across any branch — based on skill, workload, SLA urgency, and historical resolution speed.
Smart Routing
Anomaly & Risk Alerts
Continuous monitoring of every branch for operational anomalies — unusual transaction patterns, cash shortfalls, compliance breaches, agent fraud signals — with instant escalation to the relevant supervisor before incidents become losses.
Instant Escalation
Agent Performance Intelligence
AI-scored agent productivity metrics — applications processed, conversion rates, query resolution time, cross-sell effectiveness — benchmarked against branch and network peers, with personalised coaching nudges delivered in-app.
AI-Coached Agents
Portfolio Health Across Locations
Consolidated loan portfolio view across all branches — NPL trends, collection performance, disbursement velocity, and early warning indicators — drill down from network to region to branch to individual loan in seconds.
Drill-Down Analytics
Automated Compliance & Audit
Every branch transaction, customer interaction, and agent action logged in an immutable audit trail — with AI flagging compliance gaps in real time and auto-generating regulatory reports for every jurisdiction simultaneously.
Zero Manual Audit
How it works
From 250 branches to
one AI control room
01
All branches stream live data
Every transaction, customer interaction, agent action, and system event from every branch feeds into the zung.ai OpsCenter in real time — via native core banking integration, with zero infrastructure changes at branch level.
Real-time Stream
02
AI monitors, scores & routes
Every data point is scored against performance benchmarks, compliance rules, and anomaly models — with AI automatically routing tasks to the right agent, escalating risks to supervisors, and surfacing opportunities to relationship managers.
Smart Routing
03
Alerts & nudges delivered
Branch managers receive instant alerts when thresholds are breached. Agents receive personalised coaching nudges in-app. HQ gets a daily AI-generated operations report with network-wide insights and recommended actions.
Instant Alerts
04
Performance compounds over time
The AI learns from every routing decision, escalation, and coaching outcome — continuously improving work allocation, anomaly detection accuracy, and agent performance benchmarks, making the whole network smarter every day.
Self-Improving
✓ Stream
⟳ Route
Alerts
Learn
Live Data Stream — Network
Branches streaming247 / 250
Events per second4,820 eps
Agents logged in1,248
Open tasks386
All branches liveZero lag
AI Work Routing — Active
Loan App #LA-4821 → James M.Routed
Mombasa Branch — Cash lowEscalated
KYC Case #KY-192 → Sarah A.Assigned
18,400 ROUTING DECISIONS TODAY
Alerts & Coaching — Delivered
Mombasa — Cash below 20%⚠ Alert
Westlands — NPL down 8%🎯 Great
💬 AGENT COACHING NUDGE
Your approval rate is 12% below branch average — review declined apps for patterns.
Agent Performance — AI Ranked
JM
James M.
96
SA
Sarah A.
89
PK
Peter K.
74
AM
Alice M.
68
NETWORK AVG +34% vs LAST QUARTER
247
Branches
+34%
Productivity
18,400
Tasks/Day
18,400 tasks — AI routed
Zero compliance gaps ✓
Built for every network type
Intelligence for every
branch & agent model
Whether you run 5 branches or 5,000 agents, zung.ai's ops engine adapts to your network structure — delivering the same AI command-and-control capability at any scale.
🏦
Commercial Banking
Commercial Banks
Manage branch network performance, teller productivity, loan portfolio health, and compliance across dozens or hundreds of branches from a single HQ dashboard — with AI doing the heavy lifting on monitoring and routing.
Branch performance ranking
Teller productivity AI scoring
Cross-branch portfolio view
🤝
MFI & SACCO
MFIs & SACCOs
AI manages loan officer portfolios, collections performance, and group lending workflows — routing repayment reminders, flagging at-risk loans, and tracking field agent productivity across entire loan books in real time.
Loan officer portfolio scoring
At-risk loan early warning
Collections routing AI
📱
Agent Networks
Agent Banking Networks
Real-time monitoring of every agent's float position, transaction volume, compliance status, and customer satisfaction — with automated float alerts, fraud detection, and performance-based incentive tracking built in.
Float position monitoring
Agent fraud detection
Incentive performance tracking
🏙️
Regional HQ
Regional Headquarters
Regional managers get an AI-generated daily briefing — which branches are outperforming, which are at risk, where compliance needs attention, and what actions to take — prioritised by impact and urgency automatically.
AI daily regional briefing
Risk priority ranking
Action recommendation engine
🌍
Pan-African
Pan-African Banks
Multi-country, multi-currency operations consolidated into a single AI operations view — with country-specific compliance rules enforced automatically, FX exposure tracked in real time, and cross-border portfolio consolidation.
Multi-country consolidation
Country compliance rules
FX exposure tracking
⚙️
COO Dashboard
Operations & COO Office
COO-level dashboard with network efficiency KPIs, SLA adherence rates, regulatory breach tracking, and AI-predicted operational risks — making the entire branch network legible and manageable from a single screen.
Network efficiency KPIs
SLA adherence monitoring
Predicted operational risk
Developer-first
Embed ops intelligence
into any system
REST API and webhooks give your ops team, core banking, and CRM platforms real-time access to branch health, agent scores, and AI routing decisions.
GET /v1/ops/network
// Fetch live network status
const network = await zung.ops.network({
bank_id: "bank_4kx9m",
include: ["branches", "agents", "alerts"],
region: "all"
});
// Response · 1.4s avg
{
"branches_online": 247,
"active_agents": 1248,
"open_alerts": [{...}],
"routing_queue": 386,
"network_health": "good"
}
const network = await zung.ops.network({
bank_id: "bank_4kx9m",
include: ["branches", "agents", "alerts"],
region: "all"
});
// Response · 1.4s avg
{
"branches_online": 247,
"active_agents": 1248,
"open_alerts": [{...}],
"routing_queue": 386,
"network_health": "good"
}
Real-time ops data API
Live branch health, agent scores, routing queue, and alert feed available via REST API — updated in real time after every event across the network.
Webhook event streams
Subscribe to branch alerts, agent routing events, compliance flags, and portfolio risk triggers — push to your CRM, Slack, ops tools, or any internal system.
Embeddable ops widgets
Pre-built React components for branch health maps, agent leaderboards, alert feeds, and portfolio dashboards — embed in any internal portal or core banking UI.
Trust & compliance
Secure operations,
auditable everywhere
Every routing decision, alert, agent action, and branch event is logged immutably — giving your compliance team and regulators a complete, tamper-proof audit trail across your entire network.
Immutable Branch Audit Logs
Role-Based Access Control
Data Residency & Sovereignty
Automated Regulatory Reports
SOC 2 Type II · ISO 27001
CBK / CBN / SARB / BoG
Network-Wide Audit Trail
Every branch transaction, agent decision, and routing event logged tamper-proof — fully searchable for regulatory examination.
Agent Access Control
Granular role permissions at branch, region, and network level — agents see only what they need, managers see their scope, HQ sees everything.
Automated Reg Reports
Branch-level and network-level regulatory reports generated automatically on schedule — zero manual ops team effort required.
Data Sovereignty
Customer and transaction data processed and stored within your country's jurisdiction — configurable per-country for pan-African banks.
Integrations
Connects with your entire stack
Pre-built connectors for every core banking system, HR platform, CRM, and communication tool — with zero branch-level infrastructure changes required.
Temenos
Backbase
Finacle
Mambu
Salesforce
SAP HR
Slack
Microsoft Teams
T24 Core
AWS
Finastra
Oracle FLEXCUBE
Command your entire network
One AI brain for
every branch, agent & portfolio
Join 45+ banks using zung.ai to eliminate ops overhead, lift agent productivity by 34%, and give HQ complete real-time visibility across every branch, agent, and portfolio simultaneously.
Live in 6 weeks
Zero branch installs
SOC 2 Type II
99.99% uptime SLA